Balloons Terms
Terms and Conditions
Marcy's Balloon Boutique
Effective Date: [january 2020]
Terms and Conditions revised [June 2026]
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1. Introduction
These Terms and Conditions govern the provision of balloon products and services by Marcy's Balloon Boutique ("we", "us", "our") to our customers ("you", "your"). By placing an order with us, you agree to be bound by these terms.
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2. Service Area
We operate within South East London, Kent, and surrounding areas. Additional travel fees may apply for locations outside our standard service area.
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3. Orders & Payment
All orders must be confirmed at least [7] days in advance, subject to availability.
A [25%-50%] deposit is required to secure your booking. The balance is due no later than [48 hours] before the event.
We accept payments via [bank transfer, PayPal, or cash].
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4. Cancellations & Refunds
All deposits are non refundable.
Cancellations made within [7 days] of the event are non-refundable and entire bookingbis fully chargeable. It is Marcys Balloon Boutiques discretion otherwise.
If we must cancel due to unforeseen circumstances, we will offer a full refund or reschedule based on availability.
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5. Product Handling & Safety
Our balloons are decorative and not toys.
Latex balloons pose a choking hazard - keep away from children under 8.
Do not inhale helium or expose balloons to sharp objects or open flames.
We are not responsible for injuries or property damage resulting from improper use or handling after setup.
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6. Delivery & Setup
Delivery and setup are included or billed separately depending on your order.
You must ensure venue access at the agreed time. Delays caused by venue inaccessibility may incur a fee.
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7. Hire Items & Returns
All hired equipment remains the property of Marcy's Balloon Boutique.
Items must be returned or made available for collection in good condition.
A refundable deposit may apply for equipment hire. Lost or damaged items will be charged at replacement value.
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8. Photography & Marketing
We may take photographs of our work at your event for promotional use (e.g. website, social media).
If you do not wish to be included, please notify us in writing before the event.
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9. Weather Policy
Outdoor events are subject to weather conditions.
We are not liable for damage or disruption caused by wind, rain, or extreme temperatures once the setup is complete.
If severe weather is forecasted and installation is deemed unsafe or impractical, we will attempt to:
Reschedule the setup time
Offer a partial refund (at our discretion)
Suggest indoor alternatives, where possible
Please plan for weather contingencies where applicable. Outside heat or adverse weather can affect the aesthetic of the display.
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10. Liability Waiver
By booking with Marcy's Balloon Boutique, you acknowledge and agree that:
We are not liable for any direct or indirect damage, loss, injury, or inconvenience caused by balloon installations once delivery and setup are complete.
You assume all responsibility for the safety of your guests and property once balloons or decor are in your possession.
You release us from any claims related to personal injury, property damage, or allergic reactions (e.g. latex).
If your venue has specific insurance or decor restrictions, it is your responsibility to inform us ahead of time.
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11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved under the exclusive jurisdiction of the English courts.
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Contact Us
Marcy's Balloon Boutique
QUOTE-BALLOONS
Email: info@insanepartiesltd.co.uk
Phone: 07902950884
Social Media: www.facebook.com/insanepartiesltd